Legal & Policies

Refund Policy

Last updated: November 2026

Course Access & Refund Policy

Starter Level A1 foundations and the Placement Assessment are available free of charge so every learner can evaluate the platform before purchasing advanced courses.

For paid courses (A2, B1, B2, TEF Canada, TCF Canada), full refund requests may be submitted within 7 calendar days of access activation if less than 20% of course lessons have been opened. Contact support with your Order Reference.